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Documentation of engagement activities: 80+ reports in Darzin help demonstrate compliance on indicators such as free, prior and informed consultation, informed participation, vulnerable groups, and community feedback. For Category A projects, the consultation process must ensure free, prior, and informed consultation, and that the company incorporates in their decision-making process the views of the affected communities on matters that affect them directly such as mitigation measures, implementation issues, development opportunities, etc. A Stakeholder Management Plan is a document that outlines appropriate management strategies to effectively engage stakeholders throughout the lifecycle of the project, based on the analysis of their needs, interests and potential impact on project success. The approach of how you engage and build stakeholder relationships will differ from the process of engaging with customers. So, it needed to be clearly determined and quantified, so that the employee can line up their role with that of the aim of the firm. The risks of not taking a systematic, controlled approach to stakeholder management are high and increasing along with community expectations. A CRM is designed around tracking where a contact is in a sales pipeline. If you have a sign-up form on your website for example, make sure you collect all the fields that you have decided are important to track. Nairobi Assisting with month-end financial reports Posting journal entries Helping with … Is it positive or negative? It also assists in sharing stakeholder information as well as knowledge about stakeholders across the organisation. Ten years later, the EPFIs now comprise of 79 adopting financial institutions together covering most of private sector financing across all continents. Grievance mechanism – A fully functioning mechanism that is culturally appropriate, free and readily accessible. 2. and the Executive and Management Teams. Chair and facilitate meetings where appropriate and distribute minutes to all project team members. While both a CRM and SRM can track stakeholders and their contact details well, an SRM is also designed to track and analyse the purpose and content of the engagement with the stakeholders. Investing time in identifying and prioritising stakeholders and assessing their interests provides a strong basis from which to build your stakeholder engagement strategy. Top 4 stakeholder engagement examples: successful campaigns and ideas you can borrow, 23 things to look for in stakeholder software, How to make sense of qualitative data, community feedback, and stakeholder surveys. 4. KRA 3: • Stakeholder Management Develop and maintain collaborative relationships with community agencies, schools and other clients. Email: [email protected], Get a structured guide for getting started with Stakeholder Management by downloading The Essential Guide to Stakeholder Management. Stakeholder identification and analysis – Identification of all affected communities, their disaggregation, their needs and interests, and level of project impacts on each group. Feedback to affected communities – Evidence that the company has demonstrated to the affected communities how their issues, concerns, and suggestions have been considered and incorporated into the project design and implementation plan. It is a part of Stakeholder Analysis that many organisations do, particularly for their strategic stakeholders. In human resource management, KRA implies the metrics set by the organization for a specific role. Why is Stakeholder Management Important? Number of engagement activities by stakeholder group, by engagement type, and by topic, How regularly each stakeholder group was engaged, issued raised by them, in what forum, and how the company has addressed those issues, Top issues raised by each stakeholder group, or specific stakeholder groups. management: stakeholder engagement implies a willingness to listen; to discuss issues of interest to stakeholders of the organisation; and, critically, the organisation has to be prepared to consider changing what it aims to achieve and how it operates, as a result of stakeholder engagement. Questions to be asked before developing the plan: The key to a successful stakeholder engagement or public consultation program is to start with a good understanding of your stakeholders. We advise and assist in the finding of common ground, as well as the building of coalitions and the development of best practices. Maintaining and building … For confirmation of attendance, kindly email: stakeholder.engagememt@kra.go.ke or please call our Contact Centre on Tel: (0)204999999; 0711099999 or Email: callcentre@kra.go.ke. With just a few clicks, you can understand, manage and engage all your stakeholders. Low: Stakeholder with little ability to affect the project. Consider: Demographic data – make sure you are engaging with a broad cross-section of the community and stakeholder groups, Social networks – focus on the important, yet often undocumented, social connections between stakeholders, Salience model – examine the power, urgency (need for immediate action) and legitimacy (appropriate stakeholders) and the interaction or groups of stakeholders this creates. KRA Chief Manager (Stakeholder Engagement) Job Vacancy . Darzin software is being used by resource companies to not only assist with documentation of the stakeholder engagement processes during the approval and financing phases, but also to effectively manage ongoing engagement into construction and operations. All community engagement activities are stored in Darzin for record-keeping and analysis, Consultation activities are grouped into different engagement phases according to the company’s consultation plan. The PS also provides performance indicators and validation methods for ensuring free, prior and informed consultation. The flowchart below can help you navigate through some of the basic considerations in selecting the right tool for your needs. Therefore, it highlights the scope of the job profile. 3 Customer 3.1.1 Customer and Stakeholder Communications Management Plan 4 4 4 3.1.2 Communication of Impact of Events 4 4 4 3.1.3 ... KRA Performance Management KRA 1: Health and Safety 1.1.1 TRIFR Environmental 1.1.2 HSMP 5.2.1 MMP 1.2.1 TCP KRA 2: Road User Safety 2.1.1 Crash Trend 2.1.2 Loss of Control in Darkness 2.1.3 Network Safety Trend Report KRA 3: Customer 3.1.1 … Be strategic and clear about whom you are engaging with and why, before jumping in, not only helps save time and money, but also helps manage expectations and gain trust. A well-functioning grievance mechanism provides a transparent, credible, and fair process to all parties. Standards for effective and genuine stakeholder consultation and participation are presented throughout in the Equator Principles and IFC Performance Standards. If you want to manage your engagement and understand your stakeholder’s needs, concerns and feedback, using a CRM is going to make things trickier, if not impossible. The firm has more than two decades of experience in building and executing strategies for stakeholder management with various industry, media and opinion leaders. A KRA does not provide any indication of the scope of activities or results that are used to measure the performance. Comprehensive – ensure that your stakeholder lists adequately represent the whole range of stakeholders. Identify Stakeholder expectations and compare them with the scope and expectations of the project or organisation for which you are running the engagement program. Information Disclosure – Timely disclosure of project information including nature and scale of the projects, potential risks and impacts, 5. Officer Customer Experience KRA(KENYA REVENUE AUTHORITY) Jan 2016 – Nov 2018 2 years 11 months. Often they are plotted on a matrix to provide a visual depiction of the range of stakeholders in your program. The emphasis is placed on creating a stakeholder management plan that maps the level of interest and influence of stakeholders and list various levels of engagement for the different groups. – Setting of unambiguous goalsfor employees 4. SECTOR A good complaint handling process helps build trust as part of the broader community relations activities and contributes to the overall success of the company’s social performance. The reports include qualitative, quantitative and spatial analyses such as: In addition to the ability to effectively demonstrate IFC PS compliance, Darzin also helps manage the company’s social risks by having all auditable engagement records in one place, and better manage stakeholder expectations by ensuring consistency in messaging and that the organisation’s commitments and promises are followed up in a timely manner. The … The Equator Principles and IFC Performance Standards do not apply to OECD countries such as Australia and Canada as the regulatory, permitting and public comment process requirements generally meet or exceed the IFC PS, as defined by the World Bank. Who within the company is responsible for what activities? Most other countries have increasingly tightened requirements for: What data you can legitimately collect and store, How you seek permission for collecting that data, How you use that data – is it for a legitimate purpose and consistent with the reasons you gave for collecting the data, Where you store that data (and where the team accessing your data for providing support services is located), What security measures you have in place to protect that data. Allison is the founder and Director of Darzin Software. Medium: Stakeholder with a significant interest in, but a lower level of power to affect the project. Phone: +61 2 94975011 Not people who are affected by, have an interest in, or the ability to influence a project – i.e. Stakeholder Analysis involves four key steps: “Stakeholder  Mapping” is a term often used to describe the process of assigning values that shape priorities and strategies for each stakeholder based on their ranking against some set criteria. Report on number of grievances received by date, by status (closed or opened), and specific issues raised by complainants. This guide will show you how you can achieve both those objectives. 3. And make sure you are testing and refining that understanding throughout the process. Any successful organization requires a high degree of stakeholder management. But more importantly, you can commence with qualitative analysis and advanced reporting on your engagement activities. An SRM like Darzin gives you the organised, segmented, up-to-date list of your stakeholders, as well as the ‘one source of truth’ visibility of all of the interactions anyone from your team is having with your stakeholders. You may not be sure if you need a stakeholder database or what the difference is between the various consultation tools out there. Show more Show less. With just a few clicks, you can understand, manage and engage all your stakeholders. Direct reports: Assistant Manager, Domestic Taxes - Information Exchange & Stakeholder Engagement . The KRA GROUP helps its clients to identify as well as engage with key local, national, regional and international stakeholders across the board. Legitimacy – of the relationship and actions with the organization in terms of desirability, properness or appropriateness. 2 Stakeholder Involvement PRESENTATION OVERVIEW 1 iCMS Implementation Roadmap 3 Integrations (Internal / External) 4 Status Update. Detailed analysis of all issues raised by stakeholder groups as well as by individuals. Stakeholder Mapping usually involves rating a stakeholder on the following criteria: Most people use a High-Medium-Low ranking or a 1-5 rating system for each of these criteria. Above all, it helps make informed and timely decisions on matters that are important to stakeholders that would support the social license to operate. Some key priciples of best practice Stakeholder Management include: Getting a shared, up-to-date contact list that can be worked on by multiple people simultaneously is often a big win for an organisation that has been managing their stakeholder lists in multiple spreadsheets. There are a number of standard frameworks used for Stakeholder Mapping. The Equator Principles were launched in 2003 and were initially adopted by ten global financial institutions. The video below gives you a little insight into how Darzin handles some of the core tasks of Stakeholder Management. Manager, Public Relations and Communication Kenya Institute of Management . Register, classify grievances, assign responsibilities and timeline for addressing grievances following the company’s protocol. Personal and Stakeholder Pensions are common types of ‘registered pension schemes’. (Be aware of privacy and other legislation around the use of personal information – make sure you are still compliant with the legislation in your country). This guide takes a different focus. Still wondering if you need stakeholder management software? Most definitions of stakeholder management tend to focus around the idea that you can “manage your stakeholders (in order to get them to do what you want)”. This role will also assist the Senior Gaming Manager in delivering the strategic objectives of the Shellharbour Club. Jobs in Kenya .co .ke. Officer Stakeholder Engagement KRA(KENYA REVENUE AUTHORITY) Nov 2018 – Present 2 years. Your needs assessments and engagement programs are all dependent on you having up-to-date and representative stakeholder lists. Establishing a level of interest, influence and/or impact will enable you to interact more efficiently with a particular stakeholder. Urgency – of the requirements being set for the organisation. One way to vastly improve your engagement activities is to group and map your stakeholders to examine key factors including demographics, level of relevance, influence, impact and interest. It is also important to note that customers generally have to be interested in the product for it to impact them; whereas stakeholders don’t have to be interested in your project at all. Stakeholder issues and comments as well as the company’s responses are documented and categorised. Where and when did consultation events take place? These stakeholders often have a direct financial stake or impact from your project. Free, prior and informed consultation – Evidence that: a) affected communities have not been coerced or intimidated or incentivised to support the project, b) consultation occurred early in the planning phase to facilitate meaningful influence on the project designs, c) consultation was based on adequate and relevant information, was inclusive and culturally appropriate, 6. –Need based coaching and counseling 5. It’s also super-easy to use. Of course, one can turn on these modules again as and when team knows about say project risks, project changes, project issues, stakeholder management, time tracking, cost management, expenses tracking, etc. Ten years later, the EPFIs now comprise of 79 adopting financial institutions together covering most of private sector financing ac… –Fair performance reviews 7. We’re not going to show you how to herd sheep, put them in neat little pens and then pretend that they are all heading in the direction you want. ZilicusPM has a way wherein one can turn off the project management modules for your company, if team is not well versed/comfortable with it. And even if they are interested, they might not even have a say in the project – a whole new can of worms…. Through mapping and categorisation, you will be able to gain a good understanding of your stakeholders and will be able to gauge your engagement and ensure you are targeting people who are relevant, influential, impactful or of interest to your project. Another popular model for Stakeholder Mapping – the Power/Urgency/ Legitimacy model from Mitchell, Agle and Wood is used to anticipate stakeholders behaviour. Examples of Organisational Goals are: 1. For a start, customers are people who receive or consume products and can choose between different products and organisations. Just knowing that you have access to the ‘latest’ and most up-to-date list can be a huge time saver. Or perhaps you’re wondering if you should stick to Excel as it’s worked well for you in the past? including 1. Is there a gap or mismatch of expectations and how will these be managed? Have a look at the primary stages of the Sales Process below: As you can see the sales approach of tracking people through stages in a sales pipeline isn’t the same as a stakeholder engagement process. “To be the leading supplier of IT applications in the Region” (however the region is defined – this is not important for the example. 2. Most definitions of stakeholder management tend to focus around the idea that you can “manage your stakeholders (in order to get them to do what you want)”. Phone: +61 2 94975011 An in-depth understanding of your stakeholders supported by a sound engagement plan that is strategic, clear and prioritised help you develop and maintain relationships with those affected, mitigate risks, align business goals and eliminate delays. KRA GROUP is an ASEAN-focused public affairs and political risk consultancy. Use segmented stakeholder lists to provide a more relevant ‘customer experience’ for your stakeholders. iCMS Implementation Roadmap . Stakeholder Relationship Management (SRM) software is designed specifically for community and stakeholder engagement. In these days of increasing legislation around protection of privacy and the right to information, it is even more critical that an organisation or project has a clearly defined Stakeholder Management plan and protocols in place. Key performance indicators of stakeholder management in construction The interest of this study is to evaluate and establish the PIs that are key for measuring Stakeholder management (SM) performance in construction project delivery. Create a project management calendar for fulfilling each goal and objective. Community engagement – Ongoing community engagement evident in the schedule and record of all community engagement activities, 4. For specific social and environmental performance standards, the EPs refer to the IFC Performance Standards which are a set of standards that define the borrowers’ responsibilities for managing their environmental and social risks. Briefly, Key Result Area (KRA) for each employee is aligned with the strategic plan of the organization and are prime factors that contribute to the overall success of the organization. Finance Accounting Intern Agricultural Finance Corporation. 10 years 8 months. Best Employment Opportunities in Kenya Jobs in Kenya .co .ke. • Develop and maintain relationships with Surf Life Saving NSW Branches, Clubs and members to help grow the reach and consistency of community education. May 2014 – Aug 2014 4 months. Who influences their opinions, and who they influence in turn? And you hopefully have a clear idea of the strategic benefits you might derive from doing it well. A registered pension scheme allows the member to obtain tax relief on contributions into the scheme and tax free growth of the fund.A personal pension is a privately funded pension plan. You might have a statutory or legal requirement to consult. The emphasis is placed on creating a stakeholder management plan that maps the level of interest and influence of stakeholders and list various levels of engagement for the different groups. Strategize how you will prioritize and approach either individual, organisation or group of stakeholders. CRMs are generally designed around a sales process, which is fundamentally quite different to an engagement process. The IFC PS recommends a set of key indicators for effective community engagement, including: 1. This will save you time, and also give you much richer information on a stakeholder, than just their name and email address. 9. Is it based on good information? What will be the most effective methods of communicating with stakeholders? Collect the right information right from the start. KRA Key Result Area MDR Multidrug-resistant MMR Maternal Mortality Rate NCD Non-communicable Disease NDoH National Department of Health NGO Non-governmental Organization NHP National Health Plan NHPCS National Health Policy and Corporate Services PCU Project Coordination Unit PFM Public Financial Management PGAS PNG Government Accounting System PHA Provincial Health Authority … the Gaming portfolio and Shift Management team to drive performance for the business. For a project with a capital cost of US $10 million or more, the company’s environmental and social performances will need to conform to the Equator Principles. Instead we see them as a useful way to understand your stakeholders and ensure that your strategy and engagement plan adequately caters to all stakeholders’ needs. Stakeholder Engagement Plan: A plan which assists managers with effectively engaging with stakeholders throughout the life of the mine and specifying activities that will be implemented to manage or enhance engagement. Qualitative analysis refers to the need to analyse and report on text-rich data such as responses to open text questions in a survey, or formal submissions, We’ve distinguished between Basic SRMS which don’t offer true qualitative analysis and more Advanced SRMS that have specific functions and reports for qualitative data, We’ve distinguished between a CRM and SRMS in terms of how well each can track and analyse the content of interactions with stakeholders, Analyse their needs, interests and preferences, Map (visualize) the relationship to other stakeholders and key criteria. Kenya Revenue Authority is the principal revenue collection agency for the government of the Republic of Kenya. Three years experience in related field. Informed participation – Evidence that the company has incorporated community views, issues and concerns in the project design, environmental and social management plans, 7. Stakeholder engagement performance indicators, stakeholder consultation and participation. Companies that have grasped the importance of actively developing and sustaining relationship with the affected communities and other stakeholders are reaping the benefits of improved risk management, increased stakeholder support, and better outcomes on the ground. With an SRM you can log essential questions about the stakeholder engagement activities – Who’s been contacted about a particular issue? Department: Strategy, Innovation & Risk Management . Does your stakeholder management software make it easy for you to ‘clean’ up your data? It is most likely that when a resource company seeks for lending from a bank, it will be an EPFI. How will the results be captured, tracked, reported and disseminated? Nairobi, Kenya. The Equator Principles (EPs) and IFC Performance Standards (PS) have been considered as benchmarks in social and environmental policies, procedures and standards relating to project financing activities the last decade. Darzin is the most powerful stakeholder engagement tool in the world. What financial/social/emotional interest do they have in the outcome of your work? It’s also super-easy to use. KRA GROUP is an ASEAN-focused public affairs and political risk consultancy. Good stakeholder management also brings in ‘business intelligence’. Email: [email protected]. The power-influence relationships are shifting, particularly with the easy access to social media, the higher community expectations and risk-averse nature of governments when it comes to political damage. KRA Group The Company specializes in stakeholder and media relations, business advisory, strategic communication solutions, in-depth cross-market research, and reputation management. 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